Basic Guide To Return Policy

managing return policies effectively is crucial for maintaining customer satisfaction and ensuring smooth return processes in this guide, we'll take you through the step by step process of creating and managing return policies within the upstart commerce portal from creating new return policies to editing existing ones, we'll cover everything you need to know to optimize your return policies here's how you can access, create, and edit return policies creating a return policy step 1 accessing the return policy screen upon logging in, navigate to the side menu of the upstart commerce portal and click on return policy here, you can easily create a new return policy or choose from the list of existing ones to view and update as needed step 2 creating a return policy initiate the return policy creation process by clicking on the + icon at the top right in the return policy list section step 3 define the return policy attributes once you've initiated the return policy creation process, provide essential details for your return policy, including associate to website associate the return policy with your existing sites using the dropdown menu this ensures the policy is linked with all the relevant sites policy name a unique descriptive name for the return policy, helping to identify it easily within the system cart message compose the customized cart message with suitable placeholders which is displayed when the customer's cart does not qualify for the return this message is populated on the front end using the returnpolicyqualifications object in the response from the get cart api this field provides the necessary details on the return policy conditions that apply to the items in the customer's cart the client side application processes the data in the returnpolicyqualifications object to accurately display the cart message, informing customers about the specific return conditions for their cart items for more detailed information, please refer to the get consumer's cart api documentation specifically, look at the returnpolicyqualifications field in the response structure, which provides the relevant data regarding the return policy conditions associated with the cart email message compose the customized email message with suitable placeholders the email message is also displayed on the cart level when the cart qualifies for the return it is also populated on the front end using the returnpolicyqualifications object in the response from the get cart api activation date the date when the return policy becomes active deactivation date the date when the return policy will no longer be active step 4 create a return policy group create a return policy group, by clicking on the add group button in the return policy groups section step 5 define return policy group's attributes once you've initiated the return policy group creation process, provide the following essential details to categorize return conditions group info include the group name, identifying the specific return policy group trigger group set triggers based on product or sku select an option and then choose the catalog item product selecting a product automatically includes all its variants (skus) adding any of these to the cart will notify customers to add qualifying items for return policy eligibility sku choose a specific variant from a product adding this sku to the cart will prompt customers to add a qualifying item to become eligible for the return policy qualify group set qualifications based on product or sku select an option and then choose the catalog item product selecting a product includes all its variants any variant added to the cart will qualify the customer for the return policy sku choose a specific variant only this sku needs to be in the cart for the customer to qualify for the return policy step 6 save to create once all details are filled out, click the add button to finalize the creation process for the return policy groups moreover, once the return policy groups have been created, click the create button on the main return policy details page to finalize the creation of the new return policy edit a return policy step 1 accessing the return policies upon logging in, navigate to the side menu of the upstart commerce portal and click on return policy you can now choose a return policy from the list of existing ones and edit it by clicking the edit icon moreover, you can view the archived policies by clicking the archive icon step 2 update the details update any necessary details, such as associating the return policy with a new site, modifying the policy name, updating the email and cart messages, or creating or updating the return policy groups step 3 save to update once you've made your changes, click the save button to save your updates