Key Concepts

This section provides a foundational overview of key concepts essential to the Return Policy service within our UpStart Commerce Portal. These concepts are fundamental building blocks, enabling businesses to manage and optimize their return policies effectively. By understanding these core elements, businesses can ensure accurate policy enforcement, offer clear return conditions, and enhance overall customer satisfaction via transparency.

The Return Policy Groups provide information on different groups within the return policy, ensuring tailored and specific return conditions.

Groups are used to organize return policies according to product categories or item types. By defining groups based on product lines, businesses can ensure that return conditions are applied consistently and accurately to relevant products. This method streamlines policy management, providing a clear overview of which policies apply to each group of products. It allows for effective and organized application of return rules, enhancing both operational efficiency and clarity.

The Trigger Group is configured to define which items in a customer's cart will prompt a notification for return policy eligibility. The configuration can be based on either a product or an SKU:

Product Type Selection

When a product is selected as the type for triggering the return policy, all its variants (SKUs) are automatically included in the trigger group.

Effect: If a customer adds this product or any of its variants to their cart, they will receive a notification to add an item from the Qualify Group to become eligible for the return policy. This setup ensures that the entire product line is covered, simplifying the return process for items with multiple variants.

SKU Type Selection

When SKU is chosen as the type for the trigger group, after selecting a product from the catalog, a specific variant can be chosen.

Effect: If the customer adds this specific variant to their cart, they will receive a notification prompting them to add a corresponding item from the Qualify Group. This allows for more granular control, ensuring that only specific variants trigger the return policy notification.

The Qualify Group is set up to define the items that need to be in a customer’s cart to make them eligible for the return policy. It can also be configured based on either a product or an SKU.

Product Type Selection

When a product is selected as the type for the Qualify Group, all its variants are automatically included.

Effect: If any variant of the selected product is added to the customer’s cart, it will qualify them for the return policy. This setup is useful when any variant of a product is acceptable to meet the return conditions.

SKU Type Selection

When SKU is chosen as the type for the Qualify Group, a specific variant of a product can be selected.

Effect: Only the specific variant needs to be added to the cart for the customer to qualify for the return policy. This approach offers precise control over which items qualify for the return, allowing businesses to tailor their return policies to specific inventory items.

Trigger Group

Determines which items will notify the customer to add qualifying items to their cart in order to make the trigger item eligible for return. A product selection covers all variants, while SKU selection targets specific variants.

Qualify Group

Defines what item(s) needs to be in the customer's cart for the trigger items to be eligible for returns. A product selection includes all its variants, while an SKU selection specifies a particular variant needed.

Placeholders play a crucial role in customizing the email and cart messages by dynamically inserting relevant information based on the specific context of a customer's cart or return scenario. These placeholders ensure that communications are clear, accurate, and tailored to the situation at hand.

These placeholders are particularly useful for developers as they return product and SKU IDs rather than names.

Let's consider a return policy named "Smart-TV Return Policy" with the following setup:

Given this scenario, the placeholder values would be substituted as follows:

The primary purpose of the Cart Message is to clarify the return policy and any specific conditions that must be met for customers to qualify for returns. This message can include various elements, such as required purchase quantities or matching items, ensuring customers are aware of the necessary criteria.

Cart messages can be customized using specific templates with placeholders enclosed in double curly braces. These placeholders dynamically insert relevant information based on the customer's cart contents.

In case, where no items from the qualifying group are in the cart, the following message can be used:

In case the customer has added the item from the qualifying group but the quantity of items from the trigger group doesn't match the quantity of items from the qualifying group the following message could be used:

Hence, if a customer buys 3 Keystone King Mattress that belong to the trigger group and has added only 1 mattress protector from the qualifying group. The cart message displayed on the customer screen at the checkout process would be:

The primary purpose of the Email Message is to notify the customer once they qualify for a return, after adding the required item(s) from the qualifying group to their cart following the addition of a triggered item.

Email messages can be customized using specific templates with placeholders enclosed in double curly braces. These placeholders dynamically insert relevant information based on the customer's cart and return eligibility.

The Activation Date sets when a return policy begins, while the Deactivation Date specifies when it ends. These dates define the period during which the policy is active and enforceable, ensuring accurate application and management of return conditions.