Basic Guide to Questions

this guide provides a comprehensive step by step walkthrough for managing customer submitted questions within the upstart commerce portal it includes detailed instructions on how to access, view, and respond to questions and how to moderate their status by either accepting or rejecting them step 1 access and view all questions upon logging in to the upstart commerce portal, navigate to the side menu and select questions here, you can view a list of all customer submitted questions tip you can search for a specific question or filter questions by clicking the filter dropdown and selecting a filter from the list step 2 view question details click on the edit button icon in front of the question to view the question details a side window will open, displaying the full question details, including the question itself, the author's name, and the creation date step 3 change the question state to moderate questions, click the ellipsis ( ) next to the question to open the pop up menu to moderate a question, click the ellipsis ( ) next to it to open the options menu accept select "accept" to publish the question once accepted, the question will appear on your website for customers to see reject select "reject" to discard the question you’ll need to provide a reason for rejection, such as if the question violates content guidelines or includes inappropriate language custom status if you’ve created custom statuses, click change state and select the relevant custom status from the list if no custom statuses have been set up, you’ll only see the accept and reject options to learn more about custom statuses, refer to the configuration docid\ wr90u4uam0kppqhxnieeq guide tip you can also accept , reject , or answer a question directly from the question listing page step 4 add an answer in the add answer box, type your response in the provided text field if you'd like to include an image in your answer, click the attach a photo button step 5 audit question changes to track any changes made to the questions, click the audit tab here, you can view the history of modifications, including the creation date, time, and author to ensure the information is up to date, click the refresh button by following this guide, you can effectively manage and answer questions within the questions and answers system these actions ensure that your business maintains a high standard of customer engagement and satisfaction while providing accurate and timely information to help users make informed decisions