All Reviews
This page offers a step-by-step guide for managing reviews in the UpStart Commerce Portal. It includes actions for viewing detailed review information, adding client responses, and auditing review changes.
Upon logging in to the UpStart Commerce Portal, navigate to the side menu. Select Ratings, then click All Reviews. Here, you can view a list of all reviews. Here, you can view a list of all approved and pending reviews.
Apply Filters: Filtering reviews help you efficiently locate specific feedback. In the All Reviews section, use the provided filter options to narrow down reviews according to your needs. For example, select a date range to view only reviews posted within those dates. Additional filters include options for Name, Author, Entity ID, Ratings, and Media Attachments.
To view the details of a specific review, click on the review you are interested in. This action opens a detailed view of the selected review, displaying the review content, any comments associated with it, and the rating details.
Make sure the state of the review is Approved before adding your response. Add your response in textual form in the Client Response box. Click on Attach a photo button to add an image to the client response. After adding your response and any attachments, click the Save Response button to save your changes.
Note: The review must be in an APPROVED state to add a client response.
The audit feature allows you to track changes in the reviews. To view these changes, such as the creation date and time, and the email of the user, click on the Audit tab. Here, you can see a history of modifications made to the review. Click the Refresh button to ensure you are viewing the most up-to-date information. This feature is essential for maintaining transparency and accountability in review management.
