---
title: Configuration
slug: user-documentation/wR90-configuration
docTags: 
createdAt: 2024-09-30T10:44:41.142Z
---

The Configuration settings within the Questions & Answers service enable you to customize the moderation process and categorize customer-submitted content. You can manage settings for moderation of both questions and answers, along with the option to add custom statuses for improved content management. 

## Step 1: Moderation Settings

Moderation allows you to assess and approve questions before they become visible to customers. It ensures the quality and relevance of the content provided in the Questions & Answers section. If moderation is enabled, customer questions and answers will be subject to approval before being published. If moderation is not required, these steps can be bypassed.

- **Enable Question Moderation**: Check this option if you want to moderate questions submitted by customers. Leave the box unchecked if moderation is not required.
- **Enable Customer Answer Moderation**: Select this option to enable moderation for answers provided by customers. If you do not need this moderation, leave the box unchecked.
- **Enable User Answer Moderation**: Check this option if moderation is required for user-submitted answers. If moderation is not needed, leave this unchecked.

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/Oo4y28yLRJjgMk7ekGeMn_image.png)

## Step 2: Add Custom Status

To add a custom status for questions beyond the default accept or reject options, simply include the desired custom status in the list of available statuses. Once you've entered the custom status, click **Save **to ensure it is successfully added to the list. This allows for greater flexibility in managing and categorizing questions, enabling more specific handling of content as needed. 

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/LENOcgKmdU0AmB2Qqf78D_image.png)