---
title: Closing Orders
slug: user-documentation/closing-orders
docTags: 
createdAt: 2024-08-19T11:03:48.356Z
---

If an order cannot be completed due to a system issue, you can use the **Close Order** feature to finalize it. This will mark the order as **CompletedForced**. You have the option to close a single order or multiple orders simultaneously. 

:::hint{type="success"}
Only orders marked as “**New**”, “**Processing**” and “**Cancel Requested**” can be closed.
:::

## Closing a Single Order

**Step 1: **On the **Open Orders** page, click on the order you want to close or you can click on the file icon under the **Actions** column. 

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/v5uMLZyVz5Yl3rnEyJBSX_image.png)

**Step 2: **On the **Order Details** page, click the **Close Order** button. 

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/GC96woRcVTvYztBe4v6sW_image.png" size="74" width="1860" height="762" position="center" showCaption="false"}

**Step 3:** A pop-up will appear requesting confirmation, click the **Close Order** button to confirm. 

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/zK7-HN53oZcQglRgS2oH2_image.png" size="70" width="712" height="231" position="center" showCaption="false"}

**Step 4: **A progress bar will indicate the closure process. Once complete, an **Order Closed** pop-up will confirm the order has been successfully closed. 

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/7YlkgXVzLy1_tGulYPa4N_image.png" size="50" width="780" height="378" position="center" showCaption="false"}

## Closing Multiple Orders

**Step 1: **On the **Open Orders** page, select the orders you want to close by marking the checkbox against each order, then click the **Close Orders** button.

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/STgvfUoLyBffnU2wgsuVv_image.png)

**Step 2:** A pop-up will appear for confirmation on closing the orders.

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/Tdzn9uQ9ezxfJaxVrs6Xz_image.png" size="60" width="955" height="530" position="center" showCaption="false"}

**Step 3: **The progress of closing the orders will be displayed in the progress bar. You may close the window, as the order closure process will continue to run in the background until completion.

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/gZON8B-ne9trCKLFbAknr_image.png" size="74" width="954" height="536" position="center" showCaption="false"}

**Step 4:** Once complete, an **Order Closed** pop-up will confirm the order has been successfully closed. 

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/9KCTdqrcMjvsRBrWUKCbP_image.png" size="42" width="780" height="378" position="center" showCaption="false"}

## Closing Multiple Orders Within a Date Range

**Step 1: **On the **Open Orders** page, click the **Close Open Orders** button.

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/O7rYkPTd9FzuRdxBV8gtH_image.png)

**Step 2: **A pop-up will appear, where you can choose the specific date range for the orders you want to close. After selecting the desired date range, initiate the closing process by clicking the **Close Orders** button.

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/BLapXqP5yTBZk-k9IjP-a_image.png" size="78" width="947" height="626" position="center" showCaption="false"}

**Step 3: **A pop-up will appear displaying the progress of the order closure. You may close this progress screen by clicking the **Close Window** button. The orders will continue to close in the background.

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/o3TqTuhJQYmqvLsuIvPIx_image.png" size="62" width="947" height="646" position="center" showCaption="false"}

**Step 4: **Once all orders have been closed, a final pop-up will appear to confirm the completion of the process.

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/IyZWuq8xJ4siAfAAuHvTd_image.png" size="50" width="453" height="217" position="center" showCaption="false"}