Closing Orders

5 min

if an order cannot be completed due to a system issue, you can use the close order feature to finalize it this will mark the order as completedforced you have the option to close a single order or multiple orders simultaneously only orders marked as “ new ”, “ processing ” and “ cancel requested ” can be closed closing a single order step 1 on the open orders page, click on the order you want to close or you can click on the file icon under the actions column step 2 on the order details page, click the close order button step 3 a pop up will appear requesting confirmation, click the close order button to confirm step 4 a progress bar will indicate the closure process once complete, an order closed pop up will confirm the order has been successfully closed closing multiple orders step 1 on the open orders page, select the orders you want to close by marking the checkbox against each order, then click the close orders button step 2 a pop up will appear for confirmation on closing the orders step 3 the progress of closing the orders will be displayed in the progress bar you may close the window, as the order closure process will continue to run in the background until completion step 4 once complete, an order closed pop up will confirm the order has been successfully closed closing multiple orders within a date range step 1 on the open orders page, click the close open orders button step 2 a pop up will appear, where you can choose the specific date range for the orders you want to close after selecting the desired date range, initiate the closing process by clicking the close orders button step 3 a pop up will appear displaying the progress of the order closure you may close this progress screen by clicking the close window button the orders will continue to close in the background step 4 once all orders have been closed, a final pop up will appear to confirm the completion of the process