---
title: Basic Guide to Questions
slug: user-documentation/basic-guide-to-questions
docTags: 
createdAt: 2024-09-12T12:11:03.993Z
---

This guide provides a comprehensive step-by-step walkthrough for managing customer-submitted questions within the UpStart Commerce Portal. It includes detailed instructions on how to access, view, and respond to questions and how to moderate their status by either accepting or rejecting them.

# Step 1: Access and View All Questions

Upon logging in to the UpStart Commerce Portal, navigate to the side menu and select **Questions.** Here, you can view a list of all customer-submitted questions.

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/UwoU7gwsa8o4F74JJ1xDx_image.png)

:::hint{type="warning"}
**Tip:** You can search for a specific question or filter questions by clicking the **Filter **dropdown and selecting a filter from the list.
:::

# Step 2: View Question Details

Click on the **Edit button** icon in front of the question to view the question details. A side window will open, displaying the full question details, including the question itself, the author's name, and the creation date.

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/lIgjO5HBwRktP9vXTRqbl_image.png)

# Step 3: Change the Question State

To moderate questions, click the ellipsis** (...)** next to the question to open the pop-up menu.

To moderate a question, click the ellipsis (...) next to it to open the options menu.

- **Accept:** Select "Accept" to publish the question. Once accepted, the question will appear on your website for customers to see.
- **Reject:** Select "Reject" to discard the question. You’ll need to provide a reason for rejection, such as if the question violates content guidelines or includes inappropriate language.
- **Custom Status:** If you’ve created custom statuses, click **Change State** and select the relevant custom status from the list. If no custom statuses have been set up, you’ll only see the Accept and Reject options. To learn more about Custom Statuses, refer to the [Custom  Configuration](docId\:wR90u4Uam0kPpqhXnieEQ)  guide. 

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/sROx7NFX9n0i4ayfG80wa_image.png)

:::hint{type="success"}
**Tip: **You can also** Accept**, **Reject**, or **Answer** a question directly from the question listing page. 
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# Step 4: Add an Answer

In the **Add Answer **box, type your response in the provided text field. If you'd like to include an image in your answer, click the **Attach a photo **button.

![](https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/h-2MAi7Ntzje1sAQPvnTs_image.png)

# Step 5: Audit Question Changes

To track any changes made to the questions, click the **Audit** tab. Here, you can view the history of modifications, including the creation date, time, and author. To ensure the information is up-to-date, click the **Refresh** button.

::Image[]{src="https://api.archbee.com/api/optimize/Yc_G-eLlbuN1stqxAdHsJ/6GaCmpoDU8VEb6yi5atlo_image.png" size="80" width="734" height="372" position="center" showCaption="false"}

By following this guide, you can effectively manage and answer questions within the Questions and Answers system. These actions ensure that your business maintains a high standard of customer engagement and satisfaction while providing accurate and timely information to help users make informed decisions.