UpStart Commerce Services
Ratings
Configuration
2min
The Configuration section within the Ratings service allows you to customize the display and management of ratings and reviews on your website. Control settings such as moderation requirements, email notifications, and rating scales. This guide provides comprehensive instructions to help you manage your ratings and reviews effectively.
Upon logging in to the UpStart Commerce Portal, navigate to the side menu. Select Ratings, then click Configurations. Here, you can view the configuration options.
Fill in the information for each of the following fields:
- Label:
- The label is a description that appears as part of your Ratings section on the website. Ensure that the label is clear and descriptive to provide context to users.
- Moderation Required:
- This checkbox needs to be checked if you want customer reviews to be part of the pending reviews list before being published. Leave the box unchecked if the review does not require moderation and should be published immediately as an accepted review.
- Email New Moderations:
- Check this box to receive an email notification when new reviews or ratings are submitted.
- Contacts List:
- This is the list of people notified via email upon new reviews/ratings. To maintain effective communication, ensure that this list is updated with relevant contacts.
- Ratings Per User:
- This setting defines the number of times a user can review a product. Specify a reasonable limit to avoid spam and ensure genuine feedback.
- Sharing Across Sites:
- Check this box to share the review across all available sites. If you prefer to share data across specific sites, specify the site names in the provided section.
- Employee Domains: Add the respective employee domains to differentiate between employee and customer reviews, e.g., upstart.com, and shopify.com.
- Rating Scale:
- Maximum Rating Number:This is the highest number of ratings a user can give. For example, if set to 5, users can rate from 1 to 5 stars.
- Minimum Rating Step:This defines the increment steps for ratings. For example, if the minimum rating step is 1, the ratings will be 1, 2, 3, 4, and 5. If set to 0.5, the ratings will be 0.5, 1, 1.5, 2, 2.5, and so on.
